Backup for Workgroups - Support - Setup Issues

The two most common item that cause setup problems is:

• Setup reports that it cannot write to the Installation Folder

Setup reports that it "Cannot write to the Installation Folder"

This problem occurs typically during an update of a current Backup for Workgroups installation. 
This message indicates that there is a portion of Backup for Workgroups still running and it needs to be shut down.  Windows Security measures are keeping the setup file from shutting down Backup for Workgroups properly.  This is very common when you use Remote Desktop because Windows Security prevents standard applications running on one desktop from interacting with and/or closing other applications running on other desktops.  In other words, Backup for Workgroups is running on one desktop and the Setup Program is running on another and Windows is preventing the communication between the two.

How can I fix this problem?

The first step is to stop the Backup for Workgroups Services.  This should close the Backup for Workgroups Admin but if it does not, you will need to close the Admin from Task Manager.

Step 1 - Stop the Backup for Workgroups Services

1. Right click on My Computer and select Manage.
2. At the Computer Management windows, expand "Services and Application" and then highlight "Services".
3. The right hand panel will now show all of the installed services.  Scroll the panel on the right until you see the service named "Backup for Workgroups".
4. Right click on the service and select Stop.
5. If you are upgrading from versions 3.x or 4.x then check to see if the service named "Backup for Workgroups Client" or the service named "Backup for Workgroups Data Repository Manager."  IF you see either of these services, then stop them.

Step 2 - Shutdown the Backup for Workgroups Admin

1. Run Task Manager - Right click in the Windows System Tray and select Task Manager. 
2. Select the Process tab.
3. Click on the Image Name header to sort the list.
4. If you see an item "BackupAdmin.exe" or "BackupAdminX64.exe" in the list, select it and then press End Process to stop all copies of the Backup for Workgroups program.  If there are multiple instances of "BackupAdmin.exe" of "BackupAdminX64.exe" listed, repeat this process for all.
5. If you are upgrading from version 3.x or 4.x then also check for the program named BackupClient.exe and DataRepositoryManager.exe.  If you see these programs use the End Process button to shut down these applications.

Step 3 - Now repeat the setup.

1. Rerun the Backup for Workgroups "BFWSETUP.EXE" program and repeat the Setup process.