Backup for Workgroups - Support - Miscellaneous
Backup Server:
DO NOT RE-TYPE OR RE-ENTER YOUR LIST OF BACKUP CLIENTS!
You DO NOT need to re-enter your Clients. If you find that your Client List is empty or has disappeared when you go to the Data
Repository, this is an indicator that there is a problem with the Database file
holding the client list. To fix this problem you need to run a rebuild
process that will recreate the account list.
Step 1 - Stop the Data Repository Manager
- Right click on My Computer and select Manage
- At the Computer Management windows, expand "Services and
Application" and then highlight "Services".
- The right hand panel will now show all of the installed services.
Scroll the panel on the right until you see the service named "Backup
for Workgroups Data Repository Manager".
- Right click on the service and select Stop.
Step 2 - Download the Repair utility
Download the following file:
http://www.backup-for-workgroups.com/downloads/RebuildUserConfig.exe
Run this program it should display the path to the Data Repository
storage location. Press the Start button. It should complete almost
instantly.
Step 3. Start the Data Repository Manager Service
Repeat step 1 above and chose to start the Data Repository service.
Step 4 - Go to the Data Repository Manager UI and edit the Client
list
When the rebuild utility recreates the client/user list it will reset
their password to “password” and it will clear any add-ons you have
selected. As a result, you will need to run the Data Repository Manager
UI, go to the Clients panel and select each client name and press
modify. At each client you will need to check/tick any add-ons you may
have been using and you would also need to change their password to what
they had been using.
If you do not know what the client password was, then enter a new
password and save your changed. Then go to the Backup Client on the
computers that you are backing up and go to Tools -> Preferences. On the
Account Info screen enter the new password you assigned to that client.
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