Backup for Workgroups - Support - Connection and Firewall issuesAfter installing the Backup Client software, it will ask you for the name of the computer running the Backup Server, the name of the Client Account you assigned for this computer and its password. When you enter the account information, the Backup Client will connect to the Backup Server using TCP/IP. There are two common problems that can occur when the client tries to log into the Backup Server. The first common problem is that there is a firewall installed at the Backup Server that is preventing the Backup Server from accepting the inbound TCP/IP connection from the Backup Client. The other common problem is that the name of the Backup Client account is incorrect or its password is wrong. To tell which of these common errors is occurring you can use the "Test Login" button. When you press the "Test Login" button, you will see a dialog that will list tasks the backup performs when logging into the Backup Server. Look at the last line of the test login window and follow the corresponding link below to the solve the problem.
The Test Login Reports that it cannot connect to the Backup ServerThe most common cause of connection problems are firewall issues or the name (or IP address) of the computer that is running the Backup Server is not correct. First, verify the Computer Name of the Backup Server computer through Windows:
If the computer name is correct for the Backup Server, the next step is to check for a firewall at the computer running the Backup Server.
The Test Login reports that the Username or Password is incorrectWhen the Backup Client reports that it cannot login into the Backup Server due to "incorrect user name of password", follow these steps to correct this problem:
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