Backup for Workgroups - Support - Connection and Firewall issues

After installing the Backup Client software, it will ask you for the name of the computer running the Backup Server, the name of the Client Account you assigned for this computer and its password.  When you enter the account information, the Backup Client will connect to the Backup Server using TCP/IP. 

There are two common problems that can occur when the client tries to log into the Backup Server.  The first common problem is that there is a firewall installed at the Backup Server that is preventing the Backup Server from accepting the inbound TCP/IP connection from the Backup Client.  The other common problem is that the name of the Backup Client account is incorrect or its password is wrong.

To tell which of these common errors is occurring you can use the "Test Login" button.  When you press the "Test Login" button, you will see a dialog that will list tasks the backup performs when logging into the Backup Server.  Look at the last line of the test login window and follow the corresponding link below to the solve the problem.

• The Test Login reports that it cannot connect to the Backup Server
• The Test Login reports that the User Name or Password is incorrect

The Test Login Reports that it cannot connect to the Backup Server

The most common cause of connection problems are firewall issues or the name (or IP address) of the computer that is running the Backup Server is not correct.

First, verify the Computer Name of the Backup Server computer through Windows:

1. Go to the computer running the Backup Server software
2. On the desktop, right-click on the "Computer" or the "My Computer" icon
3. Choose "Properties" from the drop-down menu
4. Find the line:  "Computer Name"
5. Write down exactly what the computer name is of this computer
6. Close the Properties screen

If the computer name is correct for the Backup Server, the next step is to check for a firewall at the computer running the Backup Server.

1. Go to the computer running the Backup Server
2. If this computer is running a firewall, you will need to open the firewall software user interface and configure the firewall to open port 2125 for TCP inbound

If the computer running the Backup Server is running Windows XP Click here for instruction on how to open port 2125 for TCP inbound.

The Test Login reports that the Username or Password is incorrect

When the Backup Client reports that it cannot login into the Backup Server due to "incorrect user name of password", follow these steps to correct this problem:

1. Go to the computer running the Backup Server
2. Open the Backup for Workgroups software and go to the Clients panel
3. At the Clients panel, select the Client for the computer that you are wanting to backup
4. Press the "Modify" button 
5. At the Modify Backup Client screen, make note of the exact Backup Client name.  You can also change the password for this account if needed.  NOTE:  The Client Name and the password are both case-sensitive
6. Press "OK" to save any changes that you made at the Modify Client screen
7. Now go the computer running the Backup Client
8. Open the Backup Client user interface
9. If you are at the welcome wizard, press "Next" and enter the Client name and password that matches your account at the Backup Server
10. If the Backup Client is already installed, then go to Tools > Preferences > Account Info and enter the Client name and password that matches your account at the Backup Server
11. Press the Test Login button to verify your account credentials