Support for Backup for Workgroups
Due to construction in our area, all sales and tech support will be unavailable Tuesday March 19. Sales and support will resume on Wednesday.
We welcome your questions and comments about Backup for Workgroups - before the sale, during your evaluation period and after your purchase. Please check this section to see if we have already answered your question.
Choose the topic below that best corresponds to your question about Backup for Workgroups.
General SSL/TLS Topics
The current version of Backup for Workgroups is: 8.1.
Backup for Workgroups 8.1 supports Windows Server 2016 and Windows 10.
You may need to PAY to upgrade! In a nutshell, if your BFW installation is using older license keys, you will need to pay a nominal upgrade fee. The Version 8.1 upgrade fee is based on your existing license keys and not on the version of the software you are running. The upgrade is free to registered users who have purchased client licenses or have purchased upgrade licenses after Jan 1, 2017. If you have not purchased a backup client license or an upgrade license since Jan 1, 2017, then you will need to purchase an upgrade license key.
The following pages will help you setup Backup for Workgroups.
The following Help Pages are organized by topics. Take a look at the categories below to see if we have a web page that answers your question.
Evaluation / Trial Software Questions
Backup Client Accounts
Manage your Backup Storage Space
The list below shows common error message that Backup for Workgroups generates. Click on the message below to read helpful information when you see specific error messages.
Wondering why your License Field is greyed out? Don't ask this in a Tech Support Request, it is greyed out by design. You learn how to enable the field ONLY when you purchase a license. When you purchase a license from Lockstep Systems you receive an email with this information. All information about how to activate the field to enter your license key is in this email that we send with the license key. Go to the email with your license key and scroll down and read the information!
If you are running a version of Backup for Workgroups prior to the current version and you are experiencing a problem, we recommend that you upgrade to the current version before contacting technical support. There is a reason why we cut new releases - to respond to changes in the Operating System and to fix problems. It is not uncommon to find that the problem you are experiencing has already been reported and FIXED in an upgrade. And YES - for some people this means you might need to pay for an upgrade, and some vendors charge you every year whether you need an upgrade or not.
So if you need to Upgrade Backup for Workgroups - Click here to go to the download page.
If you have reviewed the online support information and your topic is not covered and you would like to contact technical support, we recommend that you contact us VIA EMAIL for the quickest response. Tech Support Requests are handled in the order in which they are received. If you think you are special and want faster treatment, you need to send M&Ms, chocolate cookies, or PEPSI soda in cans. A nicely worded note goes a long way, too. But seriously, just use this online Technical Support Request form. Note that all of the fields are required. Warning: Support messages that contain rude or snippy comments run the risk of being DELETED. That goes for voice mail messages also.
All technical support issues for Backup for Workgroups are handled through email.