Backup for Workgroups - Support Center

Installation, Setup and Connectivity Issues

Installation and Setup Error Messages:

• "The Setup Program cannot write to the Installation Folder"
• "The Setup Program cannot install the Data Repository Manager Service"

Connectivity Error Messages:

   "The Backup Client is not connecting to the Data Repository Manager"
   "The Data Repository Manager is not connecting to the Data Repository Service"

The most common cause of connectivity failure is due to security applications (firewalls or antivirus programs) that block TCP/IP communication between the Backup Client and the Data Repository Manager. 

• Allow communications by checking your firewall settings
• Allow communications by checking your antivirus settings

The second most common cause of connectivity failure is because an Administrative password has changed.

• Check the Password used by the Data Repository Manager Service