Backup for Workgroups - Support Center
We welcome your questions and comments about Backup for Workgroups -
before the sale, during your evaluation period and after your purchase. Please
check this section to see if we have already answered your question on one of
the support pages linked below.
What is the current version of Backup for Workgroups? 4.1.1 (posted
September 1, 2008)
What is different in the 4.1.1 version?
View the change history.
I am running a previous version.
How do I upgrade to the current version?
How do I submit a question to Tech Support?
Use our online Tech Support Request form below.
Backup for Workgroups -
Version 4.1 Update
The 4.1 update version of Backup for Workgroups has been posted and it is available
free-of-charge to all registered users of Backup for Workgroups versions 3.x and
higher. Use the Download Form
to download the Version 4.1 "bfwsetup.exe" file and update your installation.
Please note that if you are currently a licensed user of Backup for
Workgroups versions 1.x or 2.x and you choose to download the Version 4.1
software and upgrade your installation, you will receive the most recent patch
fixes, but the Premium features will
not be active.
If you have reviewed the online support information and your topic is not
covered and you would like to contact technical support, we recommend that you
contact us via
EMAIL
for the quickest response. Please use this online Technical Support
Request form. Note that all of the fields are required.
- Support Policy:
Lockstep Systems prefers to address technical support issues for Backup for
Workgroups via
email.
We realize there are times when it is easier to answer a question
over the phone so that is why we ask that you include your phone number on the
Technical Support Request form. A support representative will review your
submission and determine the optimal response method. You will either
receive an email response or a call-back.
Note - Technical Support representatives are located in Phoenix, Arizona, so we
are on Mountain Standard Time. Support personnel respond to Backup for
Workgroups
Technical Support Request forms during regular business hours, Monday thru
Friday, 9am to 5pm MST.
However, there can be situations where Backup for Workgroups is
not the root cause of
the problem you are experiencing.
If our support department suspects that the issue is a hardware or networking
problem, or if the settings of another software product are interfering with the
performance of Backup for Workgroups, then you may be required to contact the appropriate
support provider for the device/software to resolve the underlying issue first.
WARNING - WHEN A SERVER FAILS FOR ANY REASON IT CAN PRODUCE A STRESSFUL
SITUATION. WE ARE HERE TO HELP YOU AS LONG AS YOU TREAT OUR TECHNICAL
SUPPORT PEOPLE IN A FRIENDLY, PROFESSIONAL MANNER. ABUSIVE LANGUAGE AND
TAKING OUT YOUR FRUSTRATION ABOUT THE FAILED SERVER ON OUR EMPLOYEES WILL NOT BE
TOLERATED. WE RESERVE THE RIGHT TO REFUSE SERVICE TO THOSE WHO ARE ABUSIVE
ON THE TELEPHONE AND MAY REVOKE YOUR BACKUP FOR WORKGROUPS LICENSE IMMEDIATELY
WITHOUT ANY REFUND.
Please note that Lockstep Systems, Inc. reserves the right to change the
upgrade, maintenance and technical support policies at any time without notice.
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Version 4.1
Supports Windows 2008
(32-bit & 64-bit)
Exchange 2007 & Vista
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